Internet booking saves time for passengers and the call center. The passengers can plan their transportation needs and the call center can streamline the operation.
Online booking offers the same security as telephone booking, inasmuch as passengers immediately receive an email confirmation of their order.
Relief for the center
Online booking reduces pressure on telephone service since reservations are made automatically. The call center can handle more traffic with the same staffing and online reservations are integrated with traffic routing.
Better service for passengers
Online booking is easy to include on the municipality's or the traffic operator's web site. The call center can address individual needs and create passenger profiles.