Internet booking saves time for passengers and the call center. Customers can plan their transportation needs and the call center can streamline the operation.
Online booking offers the same security as telephone booking, inasmuch as passengers immediately receive an email confirmation of their order.
Relief for the center
Online booking reduces pressure on telephone service since reservations are made automatically. The call center can handle more traffic with the same staffing and online reservations are integrated with traffic routing.
Better customer service
Online booking is easy to include on the center’s website so that it appears as a part of the center’s services. The call center can meet business needs and create customer profiles.